A CLINIC has been placed in special measures and rated inadequate by a health watchdog after an inspection.

Dr Glancey Clinics, which provides independent surgical and non-surgical aesthetic services, will be inspected again within six months and if insufficient improvements have been made the Care Quality Commission has warned it will take action to begin the process of preventing the provider from operating the service.

Dr Ludmila Glancey said the clinic was “committed to putting things right” and has put in place the recommendations the CQC made.

The clinic was found not to have adequate safety systems and processes in place.

The processes for documenting care and treatment patients received were also not always completed when the CQC visited its base at the Constable Country Medical Centre in East Bergholt last month.

The CQC also found not all staff had completed training relevant to their role and the leadership and governance arrangements at the service were not effective.

There was little understanding of the management of risks and there was a lack of assurance and failures in the systems and processes to ensure safe, effective and well led services, it added.

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The inspectors did recognise staff treated patients with “compassion, respect and kindness” and involved them in decisions about their care.

Services at the clinic include those that fall under registration, such as hair transplants, liposuction, surgical face and neck lifts and joint injections.

The CQC said the service did not have a system to check patients were over the age of 18 years before offering treatment.

Dr Glancey said: “As a clinic that has been in business for over 20 years, we are regulated by the CQC and we are happy and glad they have inspected us.

“Unfortunately, being a small business we have been hit badly by the pandemic.

“We lost our registered manager and other staff members, which had a serious knock-on effect on our day-to-day runnings.

“We are committed to putting things right and upholding the high standards and quality of care our clients know and expect.

“Since the inspection all the recommended actions have been taken and we are awaiting to be re-inspected shortly by the CQC once more to ensure that all criteria has been satisfied.”