Evicted passenger says bus firm were off their trolley (From Clacton and Frinton Gazette)

Evicted passenger says bus firm were off their trolley

9:00am Saturday 29th September 2012 in News

A MAN has slated a transport company after his mother was forced off an empty bus ... because her trolley was blocking the aisle.

Janet Remmington, 72, tried to get onto a First bus on Old Road, Clacton, after shopping at nearby Morrisons.

But she claims she was told to get off by the driver because her trolley, which contained her shopping, would block the aisle.

Son David Remmington said: “She was told her trolley couldn’t block the aisle, but she couldn’t lift it up to put it on the trolley rack.

“The driver wouldn’t get out of the cab to come and help her, and no-one else was there to help.

“She had to get off and walk all the way home with a heavy trolley full of shopping.

“It is quite a long way, especially for someone who isn’t in the best health. She is 72 and has a bad heart and other problems."

Mrs Remmington was forced to walk more than a mile back to her home at the far end of St Osyth Road.

David added: “Buses are public transport. They are supposed to be there to help people like my mother get around.

“They shouldn’t be making her feel silly and forcing her to walk home - they should be helping her.”

A spokesman for First said no official complaint had been lodged, but they were investigating the incident to establish exactly what happened.