Watchdog finds Colchester General Hospital staff changed cancer patient records

Clacton and Frinton Gazette: CQC investigate claims hospital staff changed cancer patient records CQC investigate claims hospital staff changed cancer patient records

A WATCHDOG has launched an investigation into claims staff at Colchester General Hospital deliberately changed records of cancer patients.

The Care Quality Commission visited the hospital in August and September following allegations records of treatment and appointment dates had been deliberately changed and were not accurate on the national cancer waiting time system.

It was alleged patients may have been harmed as a result.

Colchester Hospital Trust's cancer services have now been placed in special measures.

The CQC looked at the records of 61 patients who were being investigated or treated for Cancer and subsequently told the Trust to contact 30 of those patients and/or their families to discuss the treatment they had received.

The GPs of each of these patients have also been verbally informed by the Trust that it was reviewing their care and treatment.

In a statement, the North East Essex clinical commissioning group said it was urgently reviewing services with the medical director of the East of England Cancer Network, site visits by the national Cancer Intensive Support Team and weekly review of all patients on the waiting list.

Further expert review of the Cancer Services is being undertaken with the support of NHS England.

Update 11.40am: 

A hotline - 0800 028 2026 - has been set up for anyone affected.

Dr Sean MacDonnell, Medical Director of Colchester Hospital University NHS Foundation Trust, said: “On behalf of the Trust, I apologise to the patients, relatives and carers who we have let down. We are very sorry for the worry, distress and concerns that have been raised by the publication of the CQC report into our cancer services.

“Our priority is to focus on the safety and welfare of all cancer patients.

“We urge all patients currently using our cancer services to keep their appointments. The issues in the CQC report are primarily about delays to treatment and it is vitally important that patients continue with their treatment.

“Both myself and staff throughout the Trust are shocked and dismayed by the concerns raised in the CQC report.

"Patients and the public can be reassured that we are taking the findings extremely seriously and are determined to get to the bottom of the issues and sort them out.

“The CQC has given the Trust the names of 30 patients about who they have identified concerns. We have already contacted them or their families to offer face-to-face meetings because we want to ensure these individuals are reviewed swiftly to ensure their safety and welfare. We will offer them all the support that they need at this difficult time.

“It is also extremely disheartening for us to learn that it appears from the CQC inspection report that some inappropriate changes were made to cancer waiting time data.

“It is essential that patients and staff can trust all of our employees to do the right thing. It seems that this has not always been the case.

“If there is any evidence that any of our staff have inappropriately adjusted and reported cancer figures, the Trust will take the strongest possible action against them. Equally, the Trust will take action against any employee involved in bullying, harassment or coercion of its staff by other staff, if this appears to have happened in relation to changes made to data."

12:10pm update:

The CQC report found:

  • In 22 out of the 61 cases reviewed, patients were at risk or experienced delays in their care which could have had a negative impact.
  • In those 22 cases the treatment dates recorded on the system had been changed.
  • Concerns relating to patient care have been referred to Essex Police.

12:15pm update:

Royal College of Nursing regional director Karen Webb said: "The Care Quality Commission report concerning Colchester Hospital makes for very alarming reading and sadly does chime with concerns we have voiced on behalf of nurses about the culture at the trust in the last couple of years.

"One of our major concerns has been a very defensive culture among senior managers at the trust, a real lack of openness, and we have had serious concerns about a bullying culture.

"It is right that the hospital is placed in special measures and support offered to help them turn things around for the benefit of patient care and a safe working environment for staff providing that care."

12:50pm update:

Colchester MP Sir Bob Russell described the CQC report as "devastating".

He said: "What happened and the apparent cover-up are of the utmost seriousness – let me make this clear, there can be no justification under any circumstances.

“That there appear to be serious failings in day-to-day systems and management procedures in that part of the Hospital Trust treating cancer patients, with deeply worrying indications of bullying to falsify records, then questions have to be asked about line-management which takes us right to the heart of the organisation.

“The buck has to stop somewhere.”

1pm update:

A police spokesman said: “Essex Police has been contacted by the Care Quality Commission and is currently reviewing the information it has provided to establish whether a criminal investigation is necessary.”

2.50pm update:

Dr Gordon Coutts, chief executive Colchester Hospital University Foundation Trust, said anyone found to have been acting inappropriately or unprofessionally would face a disciplinary process.

He said: “Some individuals don’t get it. From the evidence presented, they have not behaved in an appropriate manner."

3.10pm update:

Adam Cayley, regional director for Monitor, which regulates health trusts, said: "Monitor has been working closely with the CQC over its concerns in relation to this trust, and we have identified risks in the way that the trust is run.

"We have therefore opened a formal investigation into whether it has breached the conditions of its licence, and we will consider putting the trust into special measures as part of any regulatory action we may take to protect its patients.

"We have also asked the trust to implement a look-back review to establish whether there is a risk that other patients did not receive treatment in accordance with national standards in recent years."

3.25pm update:

Harwich & North Essex MP Bernard Jenkin said: “This investigation has uncovered what can only be described as inexcusable.

"There are lots of questions.  Why did the recent Keogh investigation not pick this up? 

"The most urgent thing is to contact the patients whose treatment may have been affected - and the hospital is doing that.

" But the other vital thing is that the system, and the people in it, learn the lessons of this failure. 

"The Chief Executive, Dr Coutts, has accepted responsibility, and that is an important first step. 

"The key lesson is the same as Mid Staffs.  We have to defeat the culture of secrecy and the habit of hiding of problems like this within the NHS. 

"The new NHS must be about the need for openness, honesty and transparency within the NHS. Gordon Coutts is one of the few NHS managers I have met who really understands all this.

"He is the best leader our hospital has had since I have been an MP, so I have every confidence that he is the right person to continue leading the necessary changes at Colchester Hospital.”

4.50pm update:

Patients and relatives have spoken of the treatment they have received at Colchester's hospitals.

Diane Bailey, 49, was so angered by the care her husband Simon, who had terminal cancer, received at Colchester General Hospital she refused to let him stay in hospital care.

She said: “I’m not surprised by this report. It confirms what I thought.

“If I ever got cancer myself, I would keep myself at home – there is no way I would go to that hospital.”

But mum-of-two Laura Stonehouse, 24, who was diagnosed with cervical cancer in April and began intensive treatment in June, described her treatment at the hospital as “flawless”.

She added: “I’m in shock. My own treatment has been fantastic.

“Any fear I had about not surviving it completely disappeared during my treatment.

“I would definitely say if you were in my situation and dealt with the same people, you will be absolutely fine.”

5pm update:

Witham MP Priti Patel said: "This is a devastating report which will cause much concern among patients who may have been affected and staffs.

"Colchester Hospital treats a large number of my constituents and the culture of failure and cover up in these cases is truly shocking.

"There can be no justification for what has happened and the Hospital now needs to work with the CQC and others to raise their standards and prevent this from happening again.

"Further investigations must be allowed to take place in a transparent way and those responsible should be held to account.

"I would encourage any patient who thinks they've been affected to come forward."

5.10pm update:

Union Unison states their members were the whistleblowers who approached the Care Quality Commission.

Head of health Christina McAnea claimed the staff had emailed senior management and chief executive Dr Gordon Coutts, but were allegedly ignored.

She said: “We cannot allow any patients, particularly those suffering from a life threatening illness like cancer, to be treated so appallingly.

"We owe it to them, to the relatives of those who have died, and to staff, to make sure there is a very full and thorough investigation into the sequence of events at Colchester Hospital.

“Our members took a brave step by reporting to the CQC that they were being bullied and harassed by senior managers to falsify records relating to cancer patients.

"They raised their concerns repeatedly and in e-mails to senior managers, right up to the chief executive, but they were ignored.

“The NHS needs to promote an honest and open culture. Unison has been encouraging and training members to blow the whistle on any practice that might endanger patients or interfere with their treatment.

"I am pleased that our members in Colchester did just that.”

Comments (28)

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1:38pm Tue 5 Nov 13

SAndrewss says...

I don't quite understand this, for what purpose would staff have deliberately altered patients records? What would be the motive?
I don't quite understand this, for what purpose would staff have deliberately altered patients records? What would be the motive? SAndrewss

2:04pm Tue 5 Nov 13

Route88 says...

SAndrewss wrote:
I don't quite understand this, for what purpose would staff have deliberately altered patients records? What would be the motive?
Perhaps to conceal the truth and/or potential evidence.
[quote][p][bold]SAndrewss[/bold] wrote: I don't quite understand this, for what purpose would staff have deliberately altered patients records? What would be the motive?[/p][/quote]Perhaps to conceal the truth and/or potential evidence. Route88

2:10pm Tue 5 Nov 13

The Stinker Returns says...

Perhaps the problem is that records show details of planned treatment that the patient does not turn up for and subsequently the records have to be changed to reflect what was recommended and what actually happened in retrospect.
Perhaps the problem is that records show details of planned treatment that the patient does not turn up for and subsequently the records have to be changed to reflect what was recommended and what actually happened in retrospect. The Stinker Returns

2:41pm Tue 5 Nov 13

Scoot says...

It appears that the records were altered in order that the trust kept within the limits for treatments. However especially with some of the treatments needing to be given at specific times, not too soon or not too late or not at all the health of some of the patients was put at risk by the 'ticky box brigade' yes the Chief exec should go but the person(s) who gave the actual orders or carried them out without question should be forced never to work in the health service again and struck off from their professional bodies.
It appears that the records were altered in order that the trust kept within the limits for treatments. However especially with some of the treatments needing to be given at specific times, not too soon or not too late or not at all the health of some of the patients was put at risk by the 'ticky box brigade' yes the Chief exec should go but the person(s) who gave the actual orders or carried them out without question should be forced never to work in the health service again and struck off from their professional bodies. Scoot

5:09pm Tue 5 Nov 13

Hatpeg says...

The reason they were altered : To meet targets.
That's all Hospitals worry about these days.
Going into Colchester Hospital continues to be a lottery for patients, we deserve better.
The reason they were altered : To meet targets. That's all Hospitals worry about these days. Going into Colchester Hospital continues to be a lottery for patients, we deserve better. Hatpeg

5:59pm Tue 5 Nov 13

Corporalrisk says...

Got to love the news, let's put this in context, and I have read the report. Three staff have complained they were bullied, a small minority of patients had to wait for treatment longer than the guidelines, I work out about 0.5 percent. Some staff had falsified figures as they felt pressured by managers! Nice cop out.
The reality for me is, it's still free at the point of delivery, we still have the envy of the world in the nhs, we get seen quickly and efficiently for 99 percent of the time. Yes, there are mistakes, yes people are human. But if only 0.5 percent then it's not a nightmare that those who love to slaughter public services are screaming about ( bob, Jenkins et al)
Yes it's tragic if it's you and of course those involved in excess waits need support and reassurance that treatment will be managed properly. But normal good practices should suffice
Got to love the news, let's put this in context, and I have read the report. Three staff have complained they were bullied, a small minority of patients had to wait for treatment longer than the guidelines, I work out about 0.5 percent. Some staff had falsified figures as they felt pressured by managers! Nice cop out. The reality for me is, it's still free at the point of delivery, we still have the envy of the world in the nhs, we get seen quickly and efficiently for 99 percent of the time. Yes, there are mistakes, yes people are human. But if only 0.5 percent then it's not a nightmare that those who love to slaughter public services are screaming about ( bob, Jenkins et al) Yes it's tragic if it's you and of course those involved in excess waits need support and reassurance that treatment will be managed properly. But normal good practices should suffice Corporalrisk

6:11pm Tue 5 Nov 13

Boris says...

The Stinker Returns wrote:
Perhaps the problem is that records show details of planned treatment that the patient does not turn up for and subsequently the records have to be changed to reflect what was recommended and what actually happened in retrospect.
Dr MacDonnell says "We urge all patients currently using our cancer services to keep their appointments", which suggests that some patients are not showing up for appointments. If this is really true, then those patients, who seemingly do not care whether they live or die, should be omitted from the statistics. But if this is his invention, it is abominable, and he should be sacked.
[quote][p][bold]The Stinker Returns[/bold] wrote: Perhaps the problem is that records show details of planned treatment that the patient does not turn up for and subsequently the records have to be changed to reflect what was recommended and what actually happened in retrospect.[/p][/quote]Dr MacDonnell says "We urge all patients currently using our cancer services to keep their appointments", which suggests that some patients are not showing up for appointments. If this is really true, then those patients, who seemingly do not care whether they live or die, should be omitted from the statistics. But if this is his invention, it is abominable, and he should be sacked. Boris

6:38pm Tue 5 Nov 13

Fairminded fella says...

So, cancer care at Colchester is supposed to be a speciality and rightly so, they have some very able people working there. Because it is a regional centre for this there is additional scrutiny. You can only wonder what's going on in other areas that have not attracted the same level of attention. Will investigators have the courage to do a complete review of the entire hospital or will cancer get hung out to dry as a scapegoat?
So, cancer care at Colchester is supposed to be a speciality and rightly so, they have some very able people working there. Because it is a regional centre for this there is additional scrutiny. You can only wonder what's going on in other areas that have not attracted the same level of attention. Will investigators have the courage to do a complete review of the entire hospital or will cancer get hung out to dry as a scapegoat? Fairminded fella

9:03pm Tue 5 Nov 13

alfie2007 says...

It is still going on in different ways, my 84 yr old mother in law is currently in Colchester hospital having been diagnosed with cancer last week. When asking for information you are given one answer and when you talk to some one else they deny that answer and give another. No one seems to tell the truth or exactly what is going on.!!
It is still going on in different ways, my 84 yr old mother in law is currently in Colchester hospital having been diagnosed with cancer last week. When asking for information you are given one answer and when you talk to some one else they deny that answer and give another. No one seems to tell the truth or exactly what is going on.!! alfie2007

9:25pm Tue 5 Nov 13

opinonator says...

Being aware of the follow up treatment (just about none) of a family member after he had a stroke, I suspect these 'problems' are in all departments.
Being aware of the follow up treatment (just about none) of a family member after he had a stroke, I suspect these 'problems' are in all departments. opinonator

9:51pm Tue 5 Nov 13

The Mechanic says...

I reported a situation in 2011 to the Parliamentary Health Service Ombudsman, the case took nearly 2 years my case was thrown out, were my wife and I where told by pre operation screening staff that waiting lists where being manipulated, by management.
Patients were being taken off the waiting lists and then put back on pushing them down the queue, this was the allegation made by the staff in question.
The motive was to get around the NHS 18 week rule constitution period of the right to treatment, after this period the patient has the right to mount a challenge.
My problem was in relation to Prostate issues, I waited 23 weeks in total nearly:
A close friend of mine had to wait over 7 months/over 28 weeks for a similar issue.
He claimed that the surgeon had accidentally put him on his private patients list, for treatment at a private hospital whether that caused the long waiting list delay is unknown even though my friend was assured that he was placed back on the list in his correct position after the mistake had occurred.
My friend is a well known Lawyer in the town of some 35 years standing.
I attended the Keogh review they were told of the issues they did know, with waiting lists I know because I heard the cases, one of the Keogh team officers had watery eyes over the allegations, another was so angry that words could not explain the way she looked!!!
30 people turned up to the event where was the other 200,000 that it affected then?
There were 60 members and associates of the review team and only 30 members of the public in the Colchester event.
Bob Russell said he that he felt this he would hold reservation to judgement during Keogh....
This is a clear indictment that managers at the top level should now leave the trust including the trusts governing chair oversight body.
I mean for God sake how much evidence do we need???
Bob Russell & Bernard Jenkin Please do something know???
I reported a situation in 2011 to the Parliamentary Health Service Ombudsman, the case took nearly 2 years my case was thrown out, were my wife and I where told by pre operation screening staff that waiting lists where being manipulated, by management. Patients were being taken off the waiting lists and then put back on pushing them down the queue, this was the allegation made by the staff in question. The motive was to get around the NHS 18 week rule constitution period of the right to treatment, after this period the patient has the right to mount a challenge. My problem was in relation to Prostate issues, I waited 23 weeks in total nearly: A close friend of mine had to wait over 7 months/over 28 weeks for a similar issue. He claimed that the surgeon had accidentally put him on his private patients list, for treatment at a private hospital whether that caused the long waiting list delay is unknown even though my friend was assured that he was placed back on the list in his correct position after the mistake had occurred. My friend is a well known Lawyer in the town of some 35 years standing. I attended the Keogh review they were told of the issues they did know, with waiting lists I know because I heard the cases, one of the Keogh team officers had watery eyes over the allegations, another was so angry that words could not explain the way she looked!!! 30 people turned up to the event where was the other 200,000 that it affected then? There were 60 members and associates of the review team and only 30 members of the public in the Colchester event. Bob Russell said he that he felt this he would hold reservation to judgement during Keogh.... This is a clear indictment that managers at the top level should now leave the trust including the trusts governing chair oversight body. I mean for God sake how much evidence do we need??? Bob Russell & Bernard Jenkin Please do something know??? The Mechanic

9:56pm Tue 5 Nov 13

The Mechanic says...

I reported a situation in 2011 to the Parliamentary Health Service Ombudsman, the case took nearly 2 years my case was thrown out, where my wife and I were told by pre operation screening staff that waiting lists were being manipulated, by management.
Patients were being taken off the waiting lists and then put back on pushing them down the queue, this was the allegation made by the staff in question.
The motive was to get around the NHS 18 week rule constitution period of the right to treatment, after this period the patient has the right to mount a challenge.
My problem was in relation to Prostate issues, I waited 23 weeks in total nearly:
A close friend of mine had to wait over 7 months/over 28 weeks for a similar issue.
He claimed that the surgeon had accidentally put him on his private patients list, for treatment at a private hospital, whether that caused the long waiting list delay is unknown even though my friend was assured that he was placed back on the list in his correct position after the mistake had occurred.
My friend is a well known Lawyer in the town of some 35 years standing.
I attended the Keogh review they were told of the issues they did know, with waiting lists I know because I heard the cases, one of the Keogh team officers had watery eyes over the allegations, another was so angry that words could not explain the way she looked!!!
30 people turned up to the event where was the other 200,000 that it affected then?
There were 60 members and associates of the review team and only 30 members of the public in the Colchester event.
Bob Russell said he that he felt he would hold reservation to judgement during Keogh....
This is a clear indictment that managers at the top level should now leave the trust including the trusts governing chair oversight body.
I mean for God sake how much evidence do we need???
Bob Russell & Bernard Jenkin Please do something know???
I reported a situation in 2011 to the Parliamentary Health Service Ombudsman, the case took nearly 2 years my case was thrown out, where my wife and I were told by pre operation screening staff that waiting lists were being manipulated, by management. Patients were being taken off the waiting lists and then put back on pushing them down the queue, this was the allegation made by the staff in question. The motive was to get around the NHS 18 week rule constitution period of the right to treatment, after this period the patient has the right to mount a challenge. My problem was in relation to Prostate issues, I waited 23 weeks in total nearly: A close friend of mine had to wait over 7 months/over 28 weeks for a similar issue. He claimed that the surgeon had accidentally put him on his private patients list, for treatment at a private hospital, whether that caused the long waiting list delay is unknown even though my friend was assured that he was placed back on the list in his correct position after the mistake had occurred. My friend is a well known Lawyer in the town of some 35 years standing. I attended the Keogh review they were told of the issues they did know, with waiting lists I know because I heard the cases, one of the Keogh team officers had watery eyes over the allegations, another was so angry that words could not explain the way she looked!!! 30 people turned up to the event where was the other 200,000 that it affected then? There were 60 members and associates of the review team and only 30 members of the public in the Colchester event. Bob Russell said he that he felt he would hold reservation to judgement during Keogh.... This is a clear indictment that managers at the top level should now leave the trust including the trusts governing chair oversight body. I mean for God sake how much evidence do we need??? Bob Russell & Bernard Jenkin Please do something know??? The Mechanic

10:23pm Tue 5 Nov 13

PhoenixTears says...

I have to say it saddens me to hear this, however the care my dad received from the cancer services at Colchester Hospital was amazing and I could not fault them, I appreciate no system is ever perfect but lets not overshadow the wonderful service a majority of the frontline staff provide, the kindness and care shown to my dad in the last few months of his life made a difficult time that little bit easier and I thank the staff for this. My dad called them angels, I think he was right.
I have to say it saddens me to hear this, however the care my dad received from the cancer services at Colchester Hospital was amazing and I could not fault them, I appreciate no system is ever perfect but lets not overshadow the wonderful service a majority of the frontline staff provide, the kindness and care shown to my dad in the last few months of his life made a difficult time that little bit easier and I thank the staff for this. My dad called them angels, I think he was right. PhoenixTears

11:38pm Tue 5 Nov 13

tomtheDJ says...

I too have been "mistreated" by trauma & orthopeadic unit of Colchester but seen in clacton.
on my last outpatients visit I was told I was being removed from the sugical lists as I never lost weight - WRONG
one of my doctors in a premier hospital in london some months earlier praised me for losing a stone in weight!!
but my local FAIL outpatiants surgical doctor NEVER even weighed me before being discharged.
I badly need both hips and both knees replaced,
and thats not self healing is it.
What really got me was the smile as the "doctor" discharged me.
I recieved the follow up letter copied in to my health centre with so many errors I requested a complete rewrite of the follow up letter,
as it may/will Impact on my future health care Issues.
No one has since questioned the errors or the outcomes of either letter.
a major FAIL by our north east essex health care group.
thank god both my two London hospitals work by the book,
without what is basically lying doctors/surgeons,
as different from those at the colchester hospital group...
*
TRUST is a word given to patients,
not just a word given to a failing hospital group !!!
I too have been "mistreated" by trauma & orthopeadic unit of Colchester but seen in clacton. on my last outpatients visit I was told I was being removed from the sugical lists as I never lost weight - WRONG one of my doctors in a premier hospital in london some months earlier praised me for losing a stone in weight!! but my local FAIL outpatiants surgical doctor NEVER even weighed me before being discharged. I badly need both hips and both knees replaced, and thats not self healing is it. What really got me was the smile as the "doctor" discharged me. I recieved the follow up letter copied in to my health centre with so many errors I requested a complete rewrite of the follow up letter, as it may/will Impact on my future health care Issues. No one has since questioned the errors or the outcomes of either letter. a major FAIL by our north east essex health care group. thank god both my two London hospitals work by the book, without what is basically lying doctors/surgeons, as different from those at the colchester hospital group... * TRUST is a word given to patients, not just a word given to a failing hospital group !!! tomtheDJ

11:41pm Tue 5 Nov 13

seco2 says...

I spent a week in the surgical orthopaedic ward in Colchester General, after breaking my arm badly in October 2010. I can't fault the treatment I received from the surgeons who repaired it, or the follow-up treatment to repair my tendons. The behaviour of the nurses on duty was disgusting, though. Complete chavs, gossiping about how p****d they'd been, and who they'd been shag**g, full-volume, the night/weekend before etc. Or, the man opposite me with a broken back left without pain relief and screaming all night. Or, the "meals" consisting of plates of mashed potato and nothing else (still have the photos..). It was a very disturbing place to be, and I'm not surprised by this story in the slightest.
I spent a week in the surgical orthopaedic ward in Colchester General, after breaking my arm badly in October 2010. I can't fault the treatment I received from the surgeons who repaired it, or the follow-up treatment to repair my tendons. The behaviour of the nurses on duty was disgusting, though. Complete chavs, gossiping about how p****d they'd been, and who they'd been shag**g, full-volume, the night/weekend before etc. Or, the man opposite me with a broken back left without pain relief and screaming all night. Or, the "meals" consisting of plates of mashed potato and nothing else (still have the photos..). It was a very disturbing place to be, and I'm not surprised by this story in the slightest. seco2

2:24am Wed 6 Nov 13

Rainmaker says...

At last someone is taking note of what is going on at the Colchester Hospital! I worked there for over 21 years and witnessed as well as was the victim of bullying from staff and more so management! One Senior manager was offered early retirement soon after being reported for fraudulent activities. Yet one of the many problems swept under the carpet!!!
At last someone is taking note of what is going on at the Colchester Hospital! I worked there for over 21 years and witnessed as well as was the victim of bullying from staff and more so management! One Senior manager was offered early retirement soon after being reported for fraudulent activities. Yet one of the many problems swept under the carpet!!! Rainmaker

9:12am Wed 6 Nov 13

tomtheDJ says...

seco2 wrote:
I spent a week in the surgical orthopaedic ward in Colchester General, after breaking my arm badly in October 2010. I can't fault the treatment I received from the surgeons who repaired it, or the follow-up treatment to repair my tendons. The behaviour of the nurses on duty was disgusting, though. Complete chavs, gossiping about how p****d they'd been, and who they'd been shag**g, full-volume, the night/weekend before etc. Or, the man opposite me with a broken back left without pain relief and screaming all night. Or, the "mealsNew now out that POLICE are looking into the fraulent activities going on in COLCHESTER HOSPITAL.

only wish they would look at the fruad carried out in my case of lack of professional care going on in truama & orthapedic unit..
""TRUST worthiness is the Issue was just said on sky new""
I can now never TRUST the TRUST @ Colchester Hospital..
[quote][p][bold]seco2[/bold] wrote: I spent a week in the surgical orthopaedic ward in Colchester General, after breaking my arm badly in October 2010. I can't fault the treatment I received from the surgeons who repaired it, or the follow-up treatment to repair my tendons. The behaviour of the nurses on duty was disgusting, though. Complete chavs, gossiping about how p****d they'd been, and who they'd been shag**g, full-volume, the night/weekend before etc. Or, the man opposite me with a broken back left without pain relief and screaming all night. Or, the "mealsNew now out that POLICE are looking into the fraulent activities going on in COLCHESTER HOSPITAL. only wish they would look at the fruad carried out in my case of lack of professional care going on in truama & orthapedic unit.. ""TRUST worthiness is the Issue was just said on sky new"" I can now never TRUST the TRUST @ Colchester Hospital.. tomtheDJ

11:05am Wed 6 Nov 13

cynicalsubber says...

What about those of us with relatives who died just before the review period? Why did we learn about this story from yesterday's BBC news, instead of hearing from the hospital?
What really worries me is that scapegoats will be pilloried while the top brass walk away with golden handshakes. That's the usual form in these sort of cases.
What about those of us with relatives who died just before the review period? Why did we learn about this story from yesterday's BBC news, instead of hearing from the hospital? What really worries me is that scapegoats will be pilloried while the top brass walk away with golden handshakes. That's the usual form in these sort of cases. cynicalsubber

11:47am Wed 6 Nov 13

lonely widow says...

My husband died in Layer Marney Ward nearly 3 years ago and I still can't bring myself to talk about what happened and the way he was treated. It won't bring him back RIP
My husband died in Layer Marney Ward nearly 3 years ago and I still can't bring myself to talk about what happened and the way he was treated. It won't bring him back RIP lonely widow

1:52pm Wed 6 Nov 13

Jim Park says...

Sadly NHS culture is riddled with corruption. I used to work in the NHS and I have experience of my work and sensitive information going missing. The NHS will not investigate itself or give any plausible account for anomalies surrounding missing information. Ironically many staff know about this but know it would cost their jobs to speak about it. The Data Commissioner should be called in.

The fact that management can bully staff into falsifying records means they are removing themselves from the firing line of accountability and protecting themselves at others expense.
Sadly NHS culture is riddled with corruption. I used to work in the NHS and I have experience of my work and sensitive information going missing. The NHS will not investigate itself or give any plausible account for anomalies surrounding missing information. Ironically many staff know about this but know it would cost their jobs to speak about it. The Data Commissioner should be called in. The fact that management can bully staff into falsifying records means they are removing themselves from the firing line of accountability and protecting themselves at others expense. Jim Park

2:37pm Wed 6 Nov 13

Jim Park says...

Here is some verse I wrote about about the dilemma of NHS work. I read it recently at a local open mic session. For legal reasons I have to include a question mark in the title:

CORPORATE CRIMES?

Have you ever thought you were a victim of corporate crimes?
Suspect your Y Drive's missing confidential files?
Did it really happen? Or were you ill just as they said?
Stress, incipient psychosis, as you tossed and turned in bed?

Once I had a colleague who joined the same day as I
They moved him to a remote base. He committed suicide.
Firstly reported missing, then he threw himself under a train
Will the powers that be countenance that such events may happen again?

You see I have a boss who misrepresents me and my work
Despite winning prizes and presentations for others she says my tasks are always shirked
A document of some incompetents history one day I perchance espied
Later wondered if the wretch in question was indeed I

I had more and more anxieties as my computer records went missing
Even tempted to side with malcontents who'd give my manager a dissing
Because I saw familiar work in a glossy document which bore the company logo
My manager claimed the credit but it weren't her work at all-oh no!

Because of stress and anxiety they put me on the sick.
By way of arranging support they sent me to an "in house" psychiatrist
When I heard his name I googled it and found his base in Leeds
My late colleague was under a therapist there according to the obituary I did read.

For reasons of legality I can't his identity announce
But he was known for his writing it was so erudite and profound
He had wit he had wisdom and gifted in the stories that he told
So I felt a tad uneasy about how events would yet unfold

I told the shrink my worries, I explained my concerns
But he was on the company pay roll, his corn he was set to earn
Cast aspersions on my accounts, said "A disconnection from reality!"
"How do you intend to proceed if management say your case is a disciplinary?"

Well I feared not for my sanity, I feared more for my life
It quickly flashed before me as I recalled a mentor who had nearly died
He apparently made enemies who spiked his drink with scopolamine
Then lay many weeks in a coma, maybe as long as 12 or 13

Yet by some minor miracle I thwarted the employers designs
Should I sue the NHS or is it more therapeutic to write?
Duplicity and backstabbing in this work environment so much of it abounds
It can be hard to stand your corner when the management try to put you down
Here is some verse I wrote about about the dilemma of NHS work. I read it recently at a local open mic session. For legal reasons I have to include a question mark in the title: CORPORATE CRIMES? Have you ever thought you were a victim of corporate crimes? Suspect your Y Drive's missing confidential files? Did it really happen? Or were you ill just as they said? Stress, incipient psychosis, as you tossed and turned in bed? Once I had a colleague who joined the same day as I They moved him to a remote base. He committed suicide. Firstly reported missing, then he threw himself under a train Will the powers that be countenance that such events may happen again? You see I have a boss who misrepresents me and my work Despite winning prizes and presentations for others she says my tasks are always shirked A document of some incompetents history one day I perchance espied Later wondered if the wretch in question was indeed I I had more and more anxieties as my computer records went missing Even tempted to side with malcontents who'd give my manager a dissing Because I saw familiar work in a glossy document which bore the company logo My manager claimed the credit but it weren't her work at all-oh no! Because of stress and anxiety they put me on the sick. By way of arranging support they sent me to an "in house" psychiatrist When I heard his name I googled it and found his base in Leeds My late colleague was under a therapist there according to the obituary I did read. For reasons of legality I can't his identity announce But he was known for his writing it was so erudite and profound He had wit he had wisdom and gifted in the stories that he told So I felt a tad uneasy about how events would yet unfold I told the shrink my worries, I explained my concerns But he was on the company pay roll, his corn he was set to earn Cast aspersions on my accounts, said "A disconnection from reality!" "How do you intend to proceed if management say your case is a disciplinary?" Well I feared not for my sanity, I feared more for my life It quickly flashed before me as I recalled a mentor who had nearly died He apparently made enemies who spiked his drink with scopolamine Then lay many weeks in a coma, maybe as long as 12 or 13 Yet by some minor miracle I thwarted the employers designs Should I sue the NHS or is it more therapeutic to write? Duplicity and backstabbing in this work environment so much of it abounds It can be hard to stand your corner when the management try to put you down Jim Park

4:39pm Wed 6 Nov 13

tizwaz says...

just a quick note as i dont like talking about it at all, i was treated under the private sector to have teeth removed, & as a vien was not found to knock me out, my teeth were removed while i was awake, i felt everything, the after care i was slapped on my hands by a nurse, who could`nt speak much english, i did complain, but nothing ever got dealt with.private or NHS their all the same.
just a quick note as i dont like talking about it at all, i was treated under the private sector to have teeth removed, & as a vien was not found to knock me out, my teeth were removed while i was awake, i felt everything, the after care i was slapped on my hands by a nurse, who could`nt speak much english, i did complain, but nothing ever got dealt with.private or NHS their all the same. tizwaz

4:42pm Wed 6 Nov 13

steven1 says...

I was diagnosed with cancer in 2010. My treatment and subsequent check ups were flawless
I was diagnosed with cancer in 2010. My treatment and subsequent check ups were flawless steven1

4:57pm Wed 6 Nov 13

John Vencato says...

Is Essex Police formally investigating these accusations or not?

The number given by Essex Police control to members of the public in colchester, is reverting concerned patients back to a colchester trust hospital team.

If Essex Police is formally investigating this case then I have a statement to make to Police, relating to Urology operation waiting times and waiting list issues and allegations made by hospital staff, dating back to October 2010 to March 2011.

Please get in touch?
Is Essex Police formally investigating these accusations or not? The number given by Essex Police control to members of the public in colchester, is reverting concerned patients back to a colchester trust hospital team. If Essex Police is formally investigating this case then I have a statement to make to Police, relating to Urology operation waiting times and waiting list issues and allegations made by hospital staff, dating back to October 2010 to March 2011. Please get in touch? John Vencato

2:46pm Thu 7 Nov 13

stevedawson says...

Corporalrisk has hit the nail firmly one the head.the rest is balderdash.
Corporalrisk has hit the nail firmly one the head.the rest is balderdash. stevedawson

4:47pm Thu 7 Nov 13

treadstone says...

Corporalrisk wrote:
Got to love the news, let's put this in context, and I have read the report. Three staff have complained they were bullied, a small minority of patients had to wait for treatment longer than the guidelines, I work out about 0.5 percent. Some staff had falsified figures as they felt pressured by managers! Nice cop out.
The reality for me is, it's still free at the point of delivery, we still have the envy of the world in the nhs, we get seen quickly and efficiently for 99 percent of the time. Yes, there are mistakes, yes people are human. But if only 0.5 percent then it's not a nightmare that those who love to slaughter public services are screaming about ( bob, Jenkins et al)
Yes it's tragic if it's you and of course those involved in excess waits need support and reassurance that treatment will be managed properly. But normal good practices should suffice
QUOTE"""stevedawson says...

Corporalrisk has hit the nail firmly one the head.the rest is balderdash QUOTE""""

THE TWO QUOTES ABOVE ARE UTTER CRAP

1. how about CUBA then if you are quoting the best NHS in the world

2. As for 3 people members of staff moaning.....the gazette was inundated with calls yesterday from staff and patients.

3. People like you need to have a painful Cystology in the urethra, with no general anaesthetic see how brave you are with your orifice

such a hard man with the user tag name of Corporal was it in combined cadet force female division???

I am a retired staff sergeant maybe I should call myself Special Forces hard man

I mean what a Pill**CK to try to demean a major investigation

whats the matter your partner work for the NHS or maybe you do

Quite Sad chummy!!!!!! for all those that died like my mate last week I wont tell you the balls up they made there????
[quote][p][bold]Corporalrisk[/bold] wrote: Got to love the news, let's put this in context, and I have read the report. Three staff have complained they were bullied, a small minority of patients had to wait for treatment longer than the guidelines, I work out about 0.5 percent. Some staff had falsified figures as they felt pressured by managers! Nice cop out. The reality for me is, it's still free at the point of delivery, we still have the envy of the world in the nhs, we get seen quickly and efficiently for 99 percent of the time. Yes, there are mistakes, yes people are human. But if only 0.5 percent then it's not a nightmare that those who love to slaughter public services are screaming about ( bob, Jenkins et al) Yes it's tragic if it's you and of course those involved in excess waits need support and reassurance that treatment will be managed properly. But normal good practices should suffice[/p][/quote]QUOTE"""stevedawson says... Corporalrisk has hit the nail firmly one the head.the rest is balderdash QUOTE"""" THE TWO QUOTES ABOVE ARE UTTER CRAP 1. how about CUBA then if you are quoting the best NHS in the world 2. As for 3 people members of staff moaning.....the gazette was inundated with calls yesterday from staff and patients. 3. People like you need to have a painful Cystology in the urethra, with no general anaesthetic see how brave you are with your orifice such a hard man with the user tag name of Corporal was it in combined cadet force female division??? I am a retired staff sergeant maybe I should call myself Special Forces hard man I mean what a Pill**CK to try to demean a major investigation whats the matter your partner work for the NHS or maybe you do Quite Sad chummy!!!!!! for all those that died like my mate last week I wont tell you the balls up they made there???? treadstone

10:49am Fri 8 Nov 13

Mail Member 4 Colchester says...

John Vencato wrote:
Is Essex Police formally investigating these accusations or not?

The number given by Essex Police control to members of the public in colchester, is reverting concerned patients back to a colchester trust hospital team.

If Essex Police is formally investigating this case then I have a statement to make to Police, relating to Urology operation waiting times and waiting list issues and allegations made by hospital staff, dating back to October 2010 to March 2011.

Please get in touch?
The stupid husband's gone out to the pub (it doesn't even open for another 20 minutes), and left himself logged-in, so you can get a bit of sense for a change from this user name. You have every right to report this matter to the police yourself, and insist on a crime reference number. They are then duly obliged to investigate. And if you then feel they're not taking you seriously enough, get the local press involved.

While the right-wing may well want to latch onto incidents such as this, and use it as an excuse to completely destroy the NHS, there is very real evidence of a culture of management bullying at our local hospital, as managers placed targets above patients. This will only get worse as profit increasingly becomes the deciding factor in health care, as the Con-Dems break up our NHS, and privatise it.
[quote][p][bold]John Vencato[/bold] wrote: Is Essex Police formally investigating these accusations or not? The number given by Essex Police control to members of the public in colchester, is reverting concerned patients back to a colchester trust hospital team. If Essex Police is formally investigating this case then I have a statement to make to Police, relating to Urology operation waiting times and waiting list issues and allegations made by hospital staff, dating back to October 2010 to March 2011. Please get in touch?[/p][/quote]The stupid husband's gone out to the pub (it doesn't even open for another 20 minutes), and left himself logged-in, so you can get a bit of sense for a change from this user name. You have every right to report this matter to the police yourself, and insist on a crime reference number. They are then duly obliged to investigate. And if you then feel they're not taking you seriously enough, get the local press involved. While the right-wing may well want to latch onto incidents such as this, and use it as an excuse to completely destroy the NHS, there is very real evidence of a culture of management bullying at our local hospital, as managers placed targets above patients. This will only get worse as profit increasingly becomes the deciding factor in health care, as the Con-Dems break up our NHS, and privatise it. Mail Member 4 Colchester

8:13am Sun 10 Nov 13

rhetoric says...

Steven1, I'm glad for you, but how does your comment help those who have suffered and continue to suffer?
.
The fact that you received good treatment and kindness does not make those who lacked that care somehow to blame for their own fate. You
were fortunate.
.
Surely in the face of the evidence, and the experiences of those who have cried out for justice and help over the years, you should just count yourself lucky and throw yourself into the fight to ensure that all NHS and other patients receive the same, excellent treatment as you? Sitting there saying there's nothing wrong will not help the helpless.
Steven1, I'm glad for you, but how does your comment help those who have suffered and continue to suffer? . The fact that you received good treatment and kindness does not make those who lacked that care somehow to blame for their own fate. You were fortunate. . Surely in the face of the evidence, and the experiences of those who have cried out for justice and help over the years, you should just count yourself lucky and throw yourself into the fight to ensure that all NHS and other patients receive the same, excellent treatment as you? Sitting there saying there's nothing wrong will not help the helpless. rhetoric

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