Survey reveals more rail passengers satisfied with service (From Clacton and Frinton Gazette)
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Survey reveals more rail passengers satisfied with service
3:00pm Sunday 3rd February 2013 in News
EIGHT out of ten rail passengers were satisfied with their journey last autumn.
The National Passenger Survey found 83 per cent of Greater Anglia customers were satisfied compared to 77 per cent the previous year.
Ruud Haket, managing director of the train operator, said: “These are very encouraging results and I am pleased the efforts the Greater Anglia team has made to invest in and improve customer service, combined with the closer working alliance with Network Rail, is already delivering better customer service and performance.
“We recognise there is more to do and our focus is to build on these improved levels of satisfaction and to continue to invest in improving the service we offer our passengers.”
The survey was carried out between September and November 2012.
